Officials at Liverpool John Lennon Airport (JLA) are trying to discover how tens of travellers missed their flights over the New Year period. Budget airline easyJet, says that around 40 people had to wait two hours to get through security after “huge queues” developed at checkpoints.
Whilst JLA bosses have absolved themselves of responsibility, the airport’s spokesman, Robin Tudor, said that an investigation would be launched into the chaos. Tudor noted that traveller tailbacks had begun at check-in desks and snowballed as large numbers of people were funnelled through security at the same time.
However, the immediate cause of the queues is unknown, as all machines and computers were functioning as normal, and the airport had the usual number of staff members reporting for duty. Strangely, resident airlines such as easyJet and KLM experienced no problems save for the absence of a few passengers.
“We had to hold some flights but we could not hold them forever, so we missed some passengers,” an easyJet spokeswoman told the Liverpool Daily Post. “There were a lot of very annoyed people.”
The airline said that travellers who had found themselves marooned between check-in and security were put onto the next available plane out of JLA.
Despite the mystery surrounding the incident, officials seem to want to place the blame with handling agents, who are contracted to perform services at the airport but are not employed by JLA. Whatever the cause, security officials at the northwest hub were lumbered with twice the expected number of passengers, enough to fluster even the burliest of border guards.